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Upcapping gas - Service Level Agreement
Upcapping gas - Service Level Agreement

How long does it take to uncap gas at a property?

Helen avatar
Written by Helen
Updated over a year ago

Gas meters can be uncapped 1 of 2 ways –

 

At the meter – Ovo Energy's Meter Operatives are only qualified to re-instate a gas supply after a temporary interruption (i.e. when the meter is being replaced; they are not authorised or qualified to uncap a meter under any other circumstances) otherwise, the landlord/letting agency has to use their own Gas Safety Qualified Engineer.

At the supply – Ovo Energy's Meter Operatives can re-instate a gas supply that’s been capped at the supply (with no meter is in the property) and install a new meter.

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