All Collections
ENERGY SWITCH QUERIES
What is an Erroneous Transfer? Do I need one?
What happens during an Erroneous Transfer?
How do I get a SMART meter?
Upcapping gas - Service Level Agreement
Which energy tariff will the property be switched to?
Why do you need a minimum 2 day vacant period between a Move Out and a Move In?
How long does it take to switch energy supplier?
What's a Meter Serial Number and why do you need it?
How do I correct an estimated energy bill?
Why am I receiving bills from Ovo Energy?
What is an erroneous transfer (ET)?
The tenant hasn't received any communication yet from the new energy supplier. Why not?
You can't locate the property for energy switch, why not?
How do I clear a debt left on a pre-payment energy meter?
How do I know if a property has successfully switched to Ovo Energy?