ENERGY SWITCH QUERIES

R H
14 articles in this collection
Written by Rachael Henesy and Helen

How do I get a SMART meter?

Switching to a SMART meter - the process
H
Written by Helen
Updated over a week ago

Upcapping gas - Service Level Agreement

How long does it take to uncap gas at a property?
H
Written by Helen
Updated over a week ago

Which energy tariff will the property be switched to?

R
Written by Rachael Henesy
Updated over a week ago

Why do you need a minimum 2 day vacant period between a Move Out and a Move In?

This rule is in place to ensure the energy switch is instructed in the vacant period.
R
Written by Rachael Henesy
Updated over a week ago

How long does it take to switch energy supplier?

Electric takes 5 working days. Gas takes 14 working days.
R
Written by Rachael Henesy
Updated over a week ago

What's a Meter Serial Number and why do you need it?

R
Written by Rachael Henesy
Updated over a week ago

How do I correct an estimated energy bill?

You'll need to provide up to date meter readings for the billed property.
R
Written by Rachael Henesy
Updated over a week ago

I have a query relating to a bill from SSE, who can help me?

All queries relating to SSE billing should be raised directly with the SSE Helpthemove Team.
R
Written by Rachael Henesy
Updated over a week ago

Why am I receiving bills from SSE?

SSE will send out bills when they are due for payment, based on the information they hold.
R
Written by Rachael Henesy
Updated over a week ago

What is an erroneous transfer (ET)?

R
Written by Rachael Henesy
Updated over a week ago

The tenant hasn't received any communication yet from the new energy supplier. Why not?

R
Written by Rachael Henesy
Updated over a week ago

You can't locate the property for energy switch, why not?

R
Written by Rachael Henesy
Updated over a week ago

How do I clear a debt left on a pre-payment energy meter?

R
Written by Rachael Henesy
Updated over a week ago

How do I know if a property has successfully switched to SSE?

We'll update you on the Revenue page.
R
Written by Rachael Henesy
Updated over a week ago