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What happens during an Erroneous Transfer?
What happens during an Erroneous Transfer?
Helen avatar
Written by Helen
Updated over 3 years ago

The simple answer is that the energy company the energy switched to, will work hard to get it sorted out for you as quickly as possible. In a bit more detail:

  • You may want to advise the old supplier and new supplier that you think you might have been switched by mistake.

  • If you raise an Erroneous Transfer with us, we can work with our Energy Partner to resolve this on your behalf.

  • The switch back to the old supplier will usually take around 6-8 weeks.

  • The old supplier will bill for the energy used while our Energy Partner get the supply back to them, just as if nothing had happened.

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