The fastest way to clear a debt on a pre-payment meter is to complete the debt clearance form on the portal, from the Property Page, go to the Actions menu and select “Request Debt Clearance”, it will then ask you to choose the relevant fuel, if you need both you will need to repeat the process.

The debt clearance form will require various meter details (e.g. the meter serial number, all relevant reads, confirm if there's any damage to the meter/any error message on the meter), if you are requesting a debt clearance for gas you will need to specify the Paypoint shop you wish to use.

Once completed, your request will be sent directly to our dedicated team at Ovo Energy who will produce a Debt Clearance Code (also referred to as an RTI code) and they will email it to the email address of whichever user requested the debt clearance. You will then be able to activate that code on a blank key (for electric) or card (for gas) at your nearest Paypoint shop, then put it in the meter and clear down the debt and restore any emergency credit value as required.

If the supply is switching over to Ovo Energy via Helpthemove they can still issue the code for the electricity, however they need to be the supplier to issue a code for the gas meter. If you are in a rush for the code you will need to contact the current provider directly to make the request.

If you need to check if the supply has gone live with Ovo Energy please call our dedicated team on 0345 300 2316 or email them at htm@sse.com.

​How do you find out the current energy supplier if you’re not sure?

Electric:

Find the number for your Local Distribution Company here (opens another website). They will be able to confirm details of your electric supplier.

Gas (National Grid):

To obtain details of your gas supplier please call 0870 68 1524* (call will cost 7p per minute plus your phone company’s access charge).
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