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What to do when you receive a code for debt clearance
What to do when you receive a code for debt clearance

Where can I go to get my debt clearance from my code (RTI)?

Helen avatar
Written by Helen
Updated over a month ago

If you have requested debt clearance for your vacant property, you will receive an email from our OVO Energy team with a code, for ELECTRIC the code needs to be to taken to your nearest PAYPOINT store. For GAS, the code will be sent to a specific PAYPOINT terminal, an email with both the RTI code and the address of your chosen store will be sent to you.

You can find the nearest or most convenient PAYPOINT store here:

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