USEFUL THINGS TO KNOW

R H
22 articles in this collection
Written by Rachael Henesy and Helen

I have used the Gas clearance code (RTI) but it has not cleared the full debt

H
Written by Helen
Updated over a week ago

Does it matter where I collect my Gas debt clearance from?

H
Written by Helen
Updated over a week ago

Does booking a meter exchange affect a Gas debt clearance request?

H
Written by Helen
Updated over a week ago

Does a Change of Tenancy interfere with Gas debt clearance?

H
Written by Helen
Updated over a week ago

Will a Gas debt clearance card affect the meter?

H
Written by Helen
Updated over a week ago

Why has my Gas debt clearance failed?

Why has the Gas RTI not worked?
H
Written by Helen
Updated over a week ago

Does a Change of Supply date affect when a Gas RTI can be issued?

When can I use the gas debt clearance code?
H
Written by Helen
Updated over a week ago

What do I do with the Gas card I have for debt clearance?

Gas card and debt clearance codes / RTI
H
Written by Helen
Updated over a week ago

Is my Gas debt clearance code still valid?

How do I know the gas RTI/debt clearance code is still valid?
H
Written by Helen
Updated over a week ago

How long does a Gas RTI code last?

When does a Gas debt clearance code run out?
H
Written by Helen
Updated over a week ago

How many digits does an Electric RTI have?

Electric debt clearance code
H
Written by Helen
Updated over a week ago

How many digits does a Gas RTI have?

Gas debt clearance codes
H
Written by Helen
Updated over a week ago

Landlord opt out

What happens when a Landlord opt's out of our services
H
Written by Helen
Updated over a week ago

Always add a Move Out before a Move In.

R
Written by Rachael Henesy
Updated over a week ago

Landlord notification. If you don’t use the portal to let them know, you must tell them yourself.

R
Written by Rachael Henesy
Updated over a week ago

How long will it take to switch the energy supply to a property?

R
Written by Rachael Henesy
Updated over a week ago

The two day rule. We can only request to switch the energy supply when the property becomes vacant.

R
Written by Rachael Henesy
Updated over a week ago

It's important to provide accurate & complete information

R
Written by Rachael Henesy
Updated over a week ago

Changes of circumstance. Extended tenancies. You must let us know.

R
Written by Rachael Henesy
Updated over a week ago

Getting it wrong. Can I change it? Can I cancel it?

R
Written by Rachael Henesy
Updated over a week ago

The importance of entering Move In details.

Why you need to add tenancy details to the portal
R
Written by Rachael Henesy
Updated over a week ago

Meter readings & serial numbers. Why our energy partner need these for accurate billing.

R
Written by Rachael Henesy
Updated over a week ago