USEFUL THINGS TO KNOW

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26 articles in this collection
Written by Rachael Henesy and Helen

100% Green Energy

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Written by Helen
Updated over a week ago

SSE key collect service for meter exchanges

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Written by Helen
Updated over a week ago

What to do when you receive a code for debt clearance

Where can I go to get my debt clearance from my code (RTI)?
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Written by Helen
Updated over a week ago

How is the data used and how does it affect GDPR?

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Written by Helen
Updated over a week ago

I have used the Gas clearance code (RTI) but it has not cleared the full debt

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Written by Helen
Updated over a week ago

Does it matter where I collect my Gas debt clearance from?

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Written by Helen
Updated over a week ago

Does booking a meter exchange affect a Gas debt clearance request?

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Written by Helen
Updated over a week ago

Does a Change of Tenancy interfere with Gas debt clearance?

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Written by Helen
Updated over a week ago

Will a Gas debt clearance card affect the meter?

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Written by Helen
Updated over a week ago

Why has my Gas debt clearance failed?

Why has the Gas RTI not worked?
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Written by Helen
Updated over a week ago

Does a Change of Supply date affect when a Gas RTI can be issued?

When can I use the gas debt clearance code?
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Written by Helen
Updated over a week ago

What do I do with the Gas card I have for debt clearance?

Gas card and debt clearance codes / RTI
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Written by Helen
Updated over a week ago

Is my Gas debt clearance code still valid?

How do I know the gas RTI/debt clearance code is still valid?
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Written by Helen
Updated over a week ago

How long does a Gas RTI code last?

When does a Gas debt clearance code run out?
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Written by Helen
Updated over a week ago

How many digits does an Electric RTI have?

Electric debt clearance code
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Written by Helen
Updated over a week ago

Landlord decision to stop service

What happens when a Landlord opt's out of our services
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Written by Helen
Updated over a week ago

How many digits does a Gas RTI have?

Gas debt clearance codes
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Written by Helen
Updated over a week ago

What does the Landlord receive from Helpthemove?

If you don’t use the portal to let them know, you must tell them yourself.
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Written by Helen
Updated over a week ago

Always add a Move Out before a Move In.

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Written by Rachael Henesy
Updated over a week ago

How long will it take to switch the energy supply to a property?

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Written by Rachael Henesy
Updated over a week ago

The two day rule. We can only request to switch the energy supply when the property becomes vacant.

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Written by Rachael Henesy
Updated over a week ago

It's important to provide accurate & complete information

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Written by Rachael Henesy
Updated over a week ago

Changes of circumstance. Extended tenancies. You must let us know.

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Written by Rachael Henesy
Updated over a week ago

Getting it wrong. Can I change it? Can I cancel it?

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Written by Rachael Henesy
Updated over a week ago

The importance of entering Move In details.

Why you need to add tenancy details to the portal
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Written by Rachael Henesy
Updated over a week ago

Meter readings & serial numbers. Why our energy partner need these for accurate billing.

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Written by Rachael Henesy
Updated over a week ago