To tell us about a change of responsibility at one of your managed properties (e.g. from the Tenant to the Landlord or visa versa) you will need to add a Move to the portal.
To add a Move, find the Property record and add the Move from there. Once you're on the individual Property page you will see a blue Actions drop down menu. Select Add Move Out or Add Move In from this menu.
Note: you will only ever see one of these options available on this menu at any one time. The option displayed will be determined by the information you have told the portal, e.g. if your last Move was a Move Out, the option displayed on the menu will be Move In.
Once you have selected Add Move Out or Add Move In, you will be taken through a simple, step by step series of questions and forms where you will be asked to enter details about the Move. This is where you select who you'd like to notify about the Move.
Completing a Move Out will also instruct our energy partner to switch the property's energy supply on the date you've advised the property will become vacant. If you add a date in the past, the switch will be instructed from the day you add the Move Out and take approx. 5 working days for electric and 10 working days for gas.