USING THE PORTAL

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15 articles in this collection
Written by Rachael Henesy

Why do you ask for confirmation of consent to share the Landlord and Tenant data when I'm adding these details?

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Written by Rachael Henesy
Updated over a week ago

Where do I start?

Add all vacant properties within your managed property portfolio
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Written by Rachael Henesy
Updated over a week ago

Can you help me upload data if I'm short on time?

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Written by Rachael Henesy
Updated over a week ago

How do I get back to the Dashboard?

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Written by Rachael Henesy
Updated over a week ago

How do I add a Landlord and/or property?

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Written by Rachael Henesy
Updated over a week ago

Why do you ask for property status?

Knowing the property status allows us to advise you what to do next.
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Written by Rachael Henesy
Updated over a week ago

When should I add a change of tenancy?

Within the portal a change of tenancy is called a Move.
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Written by Rachael Henesy
Updated over a week ago

When should I add meter readings to the portal?

There's a 28 day window from the date of the Move to provide meter readings.
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Written by Rachael Henesy
Updated over a week ago

Why are meter readings important?

Meter readings help to ensure accurate bills.
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Written by Rachael Henesy
Updated over a week ago

Why is it important for me to provide tenant details when the property becomes tenanted?

The utility companies require tenant details to update the responsible person on their accounts accurately.
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Written by Rachael Henesy
Updated over a week ago

How do I delete a property?

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Written by Rachael Henesy
Updated over a week ago

Can I back date a Move Out if a tenant has only just moved into the property?

Back dating a Move Out.
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Written by Rachael Henesy
Updated over a week ago

Why do I have to add a Move Out before a Move In?

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Written by Rachael Henesy
Updated over a week ago

What communication will my Landlord receive when I add them to the portal?

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Written by Rachael Henesy
Updated over a week ago

How do I tell you about a change of responsibility?

Add a Move.
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Written by Rachael Henesy
Updated over a week ago