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USING THE PORTAL
USING THE PORTAL
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16 articles in this collection
Written by
Rachael Henesy
and
Helen
Where do I start?
Add all vacant properties within your managed property portfolio
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Written by
Rachael Henesy
Updated over a week ago
Can you help me upload data if I'm short on time?
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Written by
Rachael Henesy
Updated over a week ago
How do I get back to the Dashboard?
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Written by
Rachael Henesy
Updated over a week ago
How do I add a Landlord and/or property?
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Written by
Helen
Updated over a week ago
Why do you ask for confirmation of consent to share the Landlord and Tenant data when I'm adding these details?
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Written by
Rachael Henesy
Updated over a week ago
When should I add a change of tenancy?
Within the portal a change of tenancy is called a Move.
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Written by
Helen
Updated over a week ago
Can I back date a Move Out if a tenant has only just moved into the property?
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Written by
Helen
Updated over a week ago
Why do you ask for property status?
Knowing the property status allows us to advise you what to do next.
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Written by
Rachael Henesy
Updated over a week ago
What is a "No Switch" Move?
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Written by
Helen
Updated over a week ago
When should I add meter readings to the portal?
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Written by
Helen
Updated over a week ago
Why are meter readings important?
Meter readings help to ensure accurate bills.
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Written by
Helen
Updated over a week ago
Why is it important for me to provide tenant details when the property becomes tenanted?
The utility companies require tenant details to update the responsible person on their accounts accurately.
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Written by
Rachael Henesy
Updated over a week ago
How do I delete a property?
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Written by
Rachael Henesy
Updated over a week ago
What communication will my Landlord receive when I add them to the portal?
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Written by
Helen
Updated over a week ago
How do I tell you about a change of responsibility?
Add a Move.
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Written by
Helen
Updated over a week ago
Why do I have to add a Move Out before a Move In?
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Written by
Rachael Henesy
Updated over a week ago